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\nKitwave is a single store. There are no outside sellers listing products here. Everything you see on kitwave.shop is put up by Kitwave: product photos and mockups, the copy on product and category pages, help and policy pages, and graphics used across the site.
\nThis page covers copyright, meaning creative work such as photos, illustrations, graphic designs and written text. It follows the notice-and-takedown process of the US Digital Millennium Copyright Act, Title 17 of the US Code, section 512, and we apply the same approach to notices from rights owners in Canada, Australia, New Zealand and anywhere else.
\nA quick way to tell them apart. Copyright protects a creative work: a photo someone took, a graphic someone drew, a paragraph someone wrote. Trademark protects a name or symbol used to identify a business: a team crest, a brand name, a league logo. If your concern is a name or logo, the process is on our Intellectual Property Policy page. If it is a creative work that you made or own, you are in the right place.
\nTake a moment to check a few things. It saves time for everyone.
\nEmail support@kitwave.shop with the subject line “Copyright notice”. Your notice must include all six of the following:
\nYou can also send a notice by post to Kitwave, 5317 Panorama Terrace, Panora, IA 50216, US. Email is faster, since it is our only day-to-day channel.
\n| Stage | \nWhat we do | \nWhen | \n
|---|---|---|
| Receipt | \nWe reply to confirm the notice reached us. | \nWithin 24 hours on business days | \n
| Completeness check | \nWe check all six parts are present. If not, we tell you what is missing. | \nIn our first reply where possible | \n
| Review | \nWe compare the material on our site with the work you identified. | \nPromptly after a complete notice | \n
| Action | \nIf the notice is valid, we remove or disable access to the material. | \nAs soon as the review is done | \n
| Confirmation | \nWe email you to say what was removed or why no action was taken. | \nWhen the action is done | \n
Because Kitwave puts up all content on the site itself, in most cases there is no third party to notify. If a notice ever concerns material a customer sent us that we published with their permission, we let that person know it was taken down and give them the chance to respond, as described below.
\nIf material you provided to us was removed because of a notice and you believe that was a mistake or a misidentification, you can send a counter-notification to the same email address with the subject “Counter-notification”. It must include:
\nWe forward a valid counter-notification to the person who sent the original notice. If they do not tell us within 10 to 14 business days that they have filed a court action, we may restore the material.
\nUnder section 512(f) of the same law, anyone who knowingly and materially misrepresents that material is infringing, or that it was removed by mistake, may be liable for damages, including costs and legal fees. Please only send a notice when you are confident in it. Notices used to harass, to remove fair commentary, or to hit a competitor are not welcome and we may decline to act on them.
\nIf material that came from the same source keeps drawing valid notices, we stop using material from that source. We take this seriously. Our whole store is built on kits that carry your name, not anyone else’s work.
\nA few habits keep this page quiet most of the time:
\nIf you see our product photos or page text on another site, that is our copyright being used without permission. We would appreciate the link. Kitwave only sells at kitwave.shop. Email us with the subject “Copied content” and the URL.
\nAll replies come from support@kitwave.shop. We do not handle notices by phone or on social media, because Kitwave does not run either. Keep the email thread together so the whole history stays in one place. If you reply with more details, keep the original subject line.
\nYou shot a sunset photo of an outdoor court and see it on one of our category pages. Your notice would name the photo, link to where you first published it, give the URL of our category page, say which image it is, and include the two statements and your signature. If it checks out, the image comes down and you get an email saying so.
\nSay you drew a pattern and believe it appears on one of our product images. Send the URL of the product page, describe or attach your original, explain when and where you published it, and include all six parts. We compare the two closely. Our kits are built from plain colours, panels and the text customers type, so a match would be something we want to know about and fix.
\nQuote the passage from our page and from your original, give both URLs, and add the statements and signature. If our text copies yours, we rewrite or remove it.
\nA player’s name or a team crest is a trademark or publicity matter, not usually copyright. It goes through the Intellectual Property Policy. Either way, we read it, and since we do not print those names, we will look into how it got there.
\nRun through this list before you hit send:
\nSeven ticks and your notice is ready. Missing one? We will tell you in our first reply, and nothing is lost: just reply on the same thread with the missing piece.
\nWe do not ask for payment to handle a notice, and we do not require a notice to come through a lawyer. A rights owner writing in their own words, with all six parts, gets the same attention as a formal letter. We also will not remove material based on a vague message like “take down your photos”, because we need to know exactly which item and which work you mean.
\nWe use the contact details in a notice to handle that notice. If a counter-notification is filed, the law requires us to share the original notice with the person who sent the counter-notice, and the other way round. Beyond that, we keep these details private as set out in our Privacy Policy.
\nNotices and counter-notices are kept with the record of the action we took, so we can answer later questions about the same material.
\nWe may update this page from time to time. The date at the top shows when it last changed. Notices are handled under the version in place when we receive them.
\nCopyright matters: support@kitwave.shop, subject “Copyright notice”. General questions about an order go through Contact Us or the Help Center. The rules of using the site are in our Terms of Service.
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