Last updated:
\nThis Privacy Policy explains how Kitwave, 5317 Panorama Terrace, Panora, IA 50216, US (“Kitwave”, “we”, “us”) handles personal information when you visit kitwave.shop, place an order, or email us. It covers the website and our email support. It does not cover other websites you reach through links on our pages; those sites have their own policies.
\nBy using kitwave.shop you agree to the practices described here. If something on this page does not sit right with you, email us before you share anything, and we will answer your question.
\nWhen you browse the site, your browser sends technical information: IP address, browser type, device type, pages viewed, the page that sent you to us, and the time of your visit. Our website software also uses cookies to keep your cart working between pages and to remember that you are signed in. See section 4.
\n| Information | \nWhat we use it for | \n
|---|---|
| Name, address, email | \nProcessing your order, shipping it, emailing your confirmation and tracking link | \n
| Personalisation fields | \nPrinting your name and number exactly as typed; checking that no team, league, player or brand names or logos are requested | \n
| Payment confirmation | \nConfirming the order is paid, issuing refunds to the original payment method, handling disputes | \n
| Support emails and photos | \nAnswering your questions, handling returns, replacements and refunds | \n
| Technical and cookie data | \nKeeping the cart and checkout working, keeping the site secure, understanding which pages people use | \n
| Order history | \nShowing you past orders, handling returns inside the 60-day window, keeping records the law requires | \n
We also use information to protect the store and our customers: spotting fraudulent orders, blocking abuse of the site, and enforcing our Terms of Service.
\nIf you sign up for news from us, we use your email address to send it. Every marketing email has an unsubscribe link, and you can also email us to stop them. Order emails such as confirmations and tracking links are not marketing; you will still receive those while you have an order with us.
\nWe do not sell personal information, and we do not rent our customer list to anyone. We share information only with the parties that help us run the store, and only what each one needs:
\nIf the business were ever sold or merged, customer information could transfer to the new owner, who would have to respect this policy or tell you about changes.
\nCookies are small text files a site stores in your browser. Kitwave uses:
\nYou can block or delete cookies in your browser settings. If you block essential cookies, the cart and checkout may not work. Where the law requires your consent for non-essential cookies, we ask for it first.
\n| Data | \nHow long | \n
|---|---|
| Photos you send about a problem | \nDeleted 30 days after delivery | \n
| Order records | \nAs long as needed for returns, refunds, disputes, and accounting and tax records required by law | \n
| Support emails | \nAs long as needed to resolve your request and keep a record of it | \n
| Account details | \nUntil you ask us to delete your account | \n
| Marketing email address | \nUntil you unsubscribe | \n
When information is no longer needed, we delete it or make it anonymous.
\nOur site runs over an encrypted HTTPS connection, so information you send at checkout is encrypted in transit. Payments are handled by the payment provider, not stored on our servers. Access to order information is limited to what is needed to fulfil and support orders. No system is completely secure, but we work to keep your information safe and will tell you as the law requires if a breach affects you. You can help: use a strong, unique password for your account and do not share it.
\nWherever you live, you can email us to:
\nDepending on where you live, such as California in the United States, Canada, Australia or New Zealand, local privacy laws may give you further rights, including the right to complain to a privacy regulator. We will not treat you differently for using any of these rights. To protect your account, we may ask you to confirm a request from the email address used on your order. We aim to respond within the time your local law sets.
\nBrowsers handle “Do Not Track” and similar privacy signals in different ways, and there is no single standard for how websites should respond. Where the law in your location requires us to honour a specific browser signal for opting out of certain data uses, we will. You can always limit cookies through your browser settings, as described in section 4, and you can email us to opt out of marketing at any time.
\nYou can make a request for yourself, or someone you authorise can make it for you, as allowed by your local law. We will ask for reasonable proof that the request really comes from you or your authorised agent before sharing or deleting anything.
\nKitwave sells adult sizes, S to 5XL, and the site is not aimed at children. We do not knowingly collect personal information from children under 13. Parents and coaches often buy jerseys for younger players; in that case the adult places the order with their own details. If you believe a child has given us personal information, email us and we will delete it.
\nKitwave is based in Iowa, United States, and ships to the United States, Canada, Australia and New Zealand. If you visit from outside the United States, your information is processed in the United States, where privacy rules may differ from those in your country. By using the site, you understand that your information will be handled in the United States as described here.
\nCustom jerseys are personal by design. The name on the back is often your own, but it can also be a teammate’s, a child’s or a nickname. A few things to know:
\nWhen something arrives damaged or misprinted, we ask for photos. Please photograph the item only, not people or anything personal in the background. We use the photos to decide on a replacement or refund and, where needed, to raise the issue with a carrier or production partner. They are deleted 30 days after delivery.
\nKitwave emails only ever come from an address ending in @kitwave.shop. We will never ask you by email for your card number, your bank login or your account password. If you receive a message claiming to be from us that asks for any of those, do not reply or click its links. Forward it to support@kitwave.shop so we can warn other customers. Tracking links we send point to the carrier’s site; if a link looks wrong, sign in to your account on kitwave.shop or email us instead.
\nWe may update this policy when our practices or the law change. The date at the top of the page shows the latest version. If a change is significant, we will make it clear on the site or by email to customers with active orders.
\nEmail is our only support channel, and we reply within 24 hours on business days. Use the subject line “Privacy request” so it is routed quickly.
\nEmail: support@kitwave.shop
\nKitwave, 5317 Panorama Terrace, Panora, IA 50216, US
Related: Terms of Service, Refund Policy, Contact Us and Help Center.
\n","visible_characters":10775,"meta_description":"How Kitwave collects, uses and protects your data when you order custom basketball jerseys: no selling of data, photo deletion, and your privacy rights.","parent":null,"published_at":"2026-11-09T01:15:19+00:00","updated_at":"2026-11-09T03:03:51+00:00"}}