FAQs

Open a custom product, such as the custom name and number basketball jersey. Below the size and colour choices you will see a “Name on back” field and a “Number” field. Type your lettering, watch the picture update, then add it to your cart. Each jersey in your cart keeps its own name and number.

Up to 12 letters. That covers most surnames and nicknames. If your name is longer, try a shorter version, initials, or a nickname your crew already uses.

Any whole number from 0 to 99. Single digits and double zero-style picks like 0 are fine. Three-digit numbers are not available.

On some products, yes. Look for the optional front number box. Ticking it adds $4 to that item. If you leave it unticked, there is no extra charge and the front stays clean.

On the custom reversible name and number jersey, you type your name and number once and we print them on both sides. Flip the top and your lettering is still there in the other colour.

No. The live preview on the product page is your check. We print exactly what you type, including capital letters, spaces and punctuation. Read the fields twice before you pay. If you spot a mistake afterwards, email us within 24 hours of ordering.

No. We do not print team, league, college, player or brand names, or any logos. Orders that include them are cancelled and refunded in full. Your own name, a family name, a nickname or a crew name you made up are all good to go. More on this in our intellectual property policy.

Personalisation is available on the products that show the name and number fields, such as custom jerseys, reversibles and the custom name shooting shirt. Shorts, socks, the headband and the backpack are sold plain and logo-free.

The preview shows exactly how your typing will look, and we print it that way. If the preview shows capitals, that is how it prints; if you type a space or a hyphen, that prints too. When in doubt, keep it simple: letters and a single space read best from across the court.

Yes. Every cart line is separate, so nothing stops you from ordering two jerseys with the same number. Most leagues prefer unique numbers, though, so check your league rules first.

Yes, if you email us within 24 hours of ordering. Include your order number and the corrected text typed exactly as it should print. After 24 hours the order may already be in production; in that case you can still use the 60-day return window once it arrives. See cancel or change an order.

Yes, within 24 hours of ordering, by email. We confirm the cancellation by reply and refund the full amount.

Yes. Add one jersey per player, each with its own size, name and number, then check out once. Shipping is free regardless of how many items are in the cart. Have every player confirm their spelling first; it saves a lot of emails.

Within 24 hours of ordering, email us the full new address and we will update it. After the order ships, the label address is set, so contact us and we will help with what is possible.

Check your spam or promotions folder first. If it is not there, email us with the name and email used at checkout and we will confirm whether the order went through. Do not place a second order until we reply, or you may end up with two.

Each checkout is its own order. The simplest route is to place a second order for the extra item; shipping is free either way. If you want them handled together, email us within 24 hours of the first order and we will tell you what is possible.

Free, with no minimum order, to the US, Canada, Australia and New Zealand.

Processing takes 1–3 business days. Transit then takes 7–14 business days. So most orders arrive within about 8 to 17 business days of ordering. Full details on the shipping and delivery page.

Orders ship from the USA.

When your order ships, we email you a tracking link. You can also visit order tracking, or email us your order number and we will look it up.

Import duties depend on the destination country. If customs contacts you or your parcel is held, email us with your order number and we will help.

Not at the moment. We ship only to the US, Canada, Australia and New Zealand.

Tracking can pause while a parcel moves between carriers or crosses a border. If it looks stuck, email us with your order number and we will check on it and help you from there.

We aim to send an order as one parcel. If your order arrives in more than one package, each one comes with its own tracking details. Email us if part of your order seems to be missing.

Check with neighbours, building reception and any safe spots around your door, and look at the delivery notes in the tracking. If it still has not turned up, email us with your order number and we will help you from there.

Yes. Our 60-day return window, counted from delivery, covers personalised items too, and change of mind is fine. See returns and exchanges.

We do. Email us to start a return and we will send a free return label.

We send your refund within 7 days of receiving your return. The refund policy explains how it is paid back.

Yes, just ask. Kitwave store credit never expires.

Email us with your order number, a photo of the whole piece and a close-up of the problem. Tell us whether you prefer a replacement or a refund, and we will reply within 24 hours on business days. Photos are deleted 30 days after delivery.

Email us with your order number, the item and the size you want. We will send a free return label for the original and explain how to get the new size. Because personalised pieces are printed to order, a new size usually means a new custom item.

Yes. Returns work item by item. Tell us which pieces you are sending back and we will send a free return label for those. The refund covers the returned items within 7 days of them reaching us.

Adult apparel runs S, M, L, XL, 2XL, 3XL, 4XL and 5XL. Socks come in Sock S/M and Sock L/XL. The headband and backpack are one size.

On apparel, 2XL and 3XL add $2 and 4XL and 5XL add $4. The price shown updates when you pick the size.

Measure a jersey you own and like: lay it flat, measure chest width from armpit to armpit, then body length from shoulder to hem. Compare with the measurements on the product page, and see the size guide. Stuck between two? Email us your numbers.

Socks, a headband and a backpack. Browse them all in court gear.

Care details vary by product. Check the product page and the label on your item, and email us if anything is unclear.

The adult size run from S to 5XL is designed to be worn by anyone. Choose by measurement rather than by label: compare a jersey you already own with the product page measurements, and size up if you like a looser streetball fit.

Yes. The basketball jerseys category includes logo-free jerseys you can wear as they come. On custom products, the personalisation fields are there for lettering, so if you want a plain piece, pick a blank one from the category.

A jersey is the sleeveless game top. A shooting shirt is a sleeved top worn for warm-ups and on the bench, often over the jersey. Find both in shooting shirts and warm-ups and the jersey categories.

The backpack is one size and built to carry the basics for a run: shoes, a ball and a change of clothes. Exact dimensions are listed on the product page; email us if you need them before ordering.

Many shorts come in colours that pair with our jerseys. Compare the colour names and photos on each product page, and browse basketball shorts to build a matching set.

The payment options available to you are shown at checkout. See payment methods for how checkout works.

Sales tax is not collected at checkout. For parcels going to Canada, Australia or New Zealand, import duties depend on the destination country.

Your order confirmation and tracking emails are sent to the address you use at checkout, so make sure it is correct. Whatever the checkout offers, the order details always reach your inbox.

We use it to process your order and answer your questions. The full picture is in our privacy policy.