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Last updated: November 9, 2026

1. How Kitwave is laid out

Kitwave keeps it simple. There is the shop, where you pick a kit and build it. There are the help pages, where you get answers about your order. And there are the policy pages, which set out the rules in plain words. Every page on the site is listed below with a line on what you will find there, so you can jump straight to the right spot instead of hunting through menus.

Short on time? Use this rule: buying something, start at the shop. Already ordered, start at order tracking or the help center. Need the fine print, go to the policy you need.

2. The shop

• Shop all: every Kitwave product on one page, from custom jerseys to socks. Filter or scroll to see the full lineup.

Categories

• Basketball jerseys: logo-free tank jerseys, including ones you can print with your own name on back and a number from 0 to 99.
• Reversible kits: two-sided jerseys for pickup runs and practice; on custom versions, the name and number are printed on both sides.
• Basketball shorts: court shorts in sizes S to 5XL that pair with any jersey, sized on their own so top and bottom can differ.
• Shooting shirts and warm-ups: layers for before tip-off and on the bench, including a shooting shirt you can put your name on.
• Court gear: socks in Sock S/M and Sock L/XL, plus a one-size headband and a one-size backpack to carry the lot.

Custom products

• Custom name and number basketball jersey: type a name of up to 12 letters and a number from 0 to 99, check the live preview and it is printed exactly as typed; some versions add an optional front number for $4.
• Custom reversible name and number jersey: one kit, two looks, with your name and number printed on both sides.
• Custom name shooting shirt: a warm-up shooting shirt with your name on the back, for the layup line and the walk in.

3. Help with an order

• Help Center: the starting point for any question, grouped by topic, from building a jersey to sending one back.
• FAQs: short answers to the questions we hear most, like sizes, delivery times and what we can print.
• Order Tracking: how tracking works, what each status means and what to do if a parcel runs late.
• Size Guide: how to measure a jersey you own and choose between two sizes in the S to 5XL range.
• Shipping and Delivery: free shipping with no minimum, 1–3 business days of processing and 7–14 business days in transit to the US, Canada, Australia and New Zealand.
• Cancel or Change an Order: how to cancel or change size, name, number or address within 24 hours of ordering, by email.
• Returns and Exchanges: the step-by-step return process, open for 60 days from delivery, personalised items included, with a free return label.
• Refund Policy: when and how money comes back, issued within 7 days of us receiving the return, or as store credit that never expires.
• Submit a Ticket: what to put in your email so we can solve a problem in one reply.
• Contact Us: our email address and postal address in one place.

4. About Kitwave

• About Us: who we are, what we sell and why every kit carries your name instead of somebody else’s logo.

5. Policies

• Payment Methods: where you see the payment options, how your total is built, size upcharges and what happens if a payment fails.
• Privacy Policy: what personal details we collect, why, how long we keep them and the choices you have.
• Terms of Service: the rules for using the site and buying from Kitwave, governed by Iowa law.
• Intellectual Property Policy: what you can type in the name field, why we never print team, league, player or brand names, and how rights owners can reach us.
• DMCA: how to send a copyright notice about material on kitwave.shop, and how we respond.
• Sitemap: this page, the full list of everything on the site.

6. Pick your path

Different visitors, different routes. Find yours below.

First time here and just looking

Start at Shop all to get a feel for the range. If something catches your eye, the product page shows the sizes, the price and, on custom products, the live preview. The About Us page explains how Kitwave works in a couple of minutes.

Ready to build a jersey with your name

Go to the custom name and number jersey. Pick a size, type your name and number, and look hard at the preview. There is no separate proof before production; the preview is the check. Not sure on size? Open the Size Guide in a second tab.

Kitting out a whole crew

Add one custom jersey per player to the cart, each with its own size, name and number. Pair them with shorts and, if you play both sides, the reversible kits. Shipping is free on the whole order.

Buying a gift

The Size Guide shows how to measure a shirt they already wear. Returns are open 60 days from delivery, so a missed size is not the end of the world. Small add-ons from court gear, like socks or a headband, round out a gift.

Already ordered

Watch your inbox for the shipping email with your tracking link, and check Order Tracking for what each status means. Need to change something? You have 24 hours from ordering; see Cancel or Change an Order.

Something is not right with a delivery

Start with Submit a Ticket to see what to include in your email, then write to us. For sending an item back, read Returns and Exchanges; for the money side, the Refund Policy.

You own a right and have a concern

Trademark, name or logo concerns go through the Intellectual Property Policy. Copyright concerns, such as a copied photo or text, follow the DMCA page.

7. Key numbers in one spot

8. Pages you will not find in the menu

A few pages are part of buying but not part of browsing: the cart, the checkout and the order confirmation. They appear when you need them, as you add items and pay, so they are not listed above. Your order emails, including the shipping email with tracking, come from support@kitwave.shop.

9. How we keep this list current

When we add a page or a category, it gets added here. When a category has nothing in it, we leave it out so you do not land on an empty shelf. The date at the top shows the last time this list changed. If you ever follow a link here and hit a dead end, let us know and we will fix it.

10. Tips for getting around

• The footer at the bottom of every page links to the help and policy pages listed here.
• Every product page links to the Size Guide, so you can check fit without leaving the jersey you are building.
• Bookmark Order Tracking after you buy, so it is one tap away while you wait.
• Searching for a specific item? Start at Shop all and narrow down by category.
• Policy pages all start with a short summary box. Read that first; the details sit underneath.

11. What each category is best for

Basketball jerseys

The heart of Kitwave. Pick a colour, pick a size from S to 5XL, and either wear it blank or build it with your name and number. Good for league nights, pickup runs, a family reunion game or simply wearing out to watch a game.

Reversible kits

Made for the split-the-squad moment at the park. One side for shirts, one side for skins, no swapping. Custom reversibles carry your name and number on both faces, so you are named whichever way you flip it.

Basketball shorts

Shorts sold on their own, so you can match them to a jersey or mix and match. Same size run as the jerseys, and you can pick a different size for the shorts than for the top.

Shooting shirts and warm-ups

For the layup line, the bench, the bus ride and the cold evening court. Throw one over your jersey. The custom shooting shirt puts your name on the back so the warm-up looks as sharp as the game kit.

Court gear

The finishing touches: socks in two sizes, a headband and a backpack, each one size where noted. Court gear prices do not change with size.

12. Quick answers to “where is…”

• Where do I type my name? On each custom product page, in the Name on back field, right next to the live preview.
• Where is the size chart? On the Size Guide, with exact measurements on each product page once confirmed.
• Where is my tracking link? In the shipping email sent when your order leaves. See Order Tracking.
• Where do I start a return? By email; the steps are on Returns and Exchanges.
• Where is the phone number? There is none. Email is our only channel, and replies come within 24 hours on business days.
• Where do you ship? The US, Canada, Australia and New Zealand, free, from the USA.

13. Help pages compared

Some help pages sound alike. Here is the difference in one line each, so you open the right one first.

• Returns and Exchanges versus Refund Policy: the first is how to send an item back; the second is how and when your money or store credit comes back.
• Help Center versus FAQs: the Help Center groups guides by topic; the FAQs are quick one-paragraph answers.
• Contact Us versus Submit a Ticket: Contact Us gives the email and address; Submit a Ticket explains what to write so we can help in one go.
• Intellectual Property versus DMCA: the first covers names, logos and what we print; the second covers copyright notices about photos or text.
• Shipping and Delivery versus Order Tracking: the first explains times, cost and destinations; the second explains following a parcel that has already shipped.

Open the one that matches your question, and if it points you to another page, follow the link; they are written to work together.

14. Still lost?

Email support@kitwave.shop and tell us what you are looking for. Email is our only channel; there is no phone line or chat. We reply within 24 hours on business days. Kitwave, 5317 Panorama Terrace, Panora, IA 50216, US.