Shipping & Delivery
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From checkout to your doorstep
- Free shipping on every order. No minimum, no code.
- Processing: 1–3 business days to print and pack.
- Transit: 7–14 business days to the US, Canada, Australia and New Zealand.
- Ships from the USA, with a tracking link emailed the moment your parcel leaves.
- Questions? Email us. We reply within 24 hours on business days.
Game day does not move, so you want to know when your kit lands. This page lays out how long each stage takes, where we deliver, how tracking works and what to do when a parcel goes quiet. If you need to stop or edit an order instead, see Cancel or Change an Order. To follow a parcel that is already moving, use Order Tracking.
1. Two clocks: processing and transit
Your delivery time is two parts added together.
1.1 Processing, 1–3 business days
Processing is the time between your order and the moment the parcel is handed to the carrier. For custom jerseys, reversible kits and custom name shooting shirts, that is when your name and number are printed exactly as you typed them, then the item is checked against your order, folded and packed. Logo-free jerseys, shorts, warm-ups and court gear go through the same packing check. Business days are Monday to Friday, not counting public holidays. An order placed Friday night starts processing on Monday.
1.2 Transit, 7–14 business days
Transit starts when the carrier scans your parcel and ends at delivery. To the United States, Canada, Australia and New Zealand, plan on 7–14 business days. Distance, carrier volume, weather and customs checks can push a parcel to either end of that range.
| Destination | Processing | Transit | Shipping cost |
|---|---|---|---|
| United States | 1–3 business days | 7–14 business days | Free |
| Canada | 1–3 business days | 7–14 business days | Free |
| Australia | 1–3 business days | 7–14 business days | Free |
| New Zealand | 1–3 business days | 7–14 business days | Free |
Add the two together and most orders arrive within 8 to 17 business days of checkout. That is roughly two to three and a half calendar weeks.
2. Plan back from tip-off
If your kit has to be on court for a tournament, a league opener or a birthday, count backwards. Take the event date, subtract 17 business days, and order before that. Some real-world planning:
- Summer league starts in a month. You are fine if you order this week. Order the whole squad at once so every jersey travels in the same window.
- Tournament in ten days. That is tight. Transit alone can be up to 14 business days, so we cannot promise it will make it. Email us before ordering and we will tell you honestly what to expect.
- Gift for a holiday. Carriers slow down in peak season. Order earlier than you think you need to.
We do not offer paid express upgrades at this time. Every order ships on the same free service.
3. Where we deliver
We ship to four countries: the United States, Canada, Australia and New Zealand. Checkout only accepts addresses in those countries. If you live somewhere else, we are not able to ship to you yet.
Within those countries we deliver to residential addresses and most business addresses. If you are sending a team order to a school, gym or club, add a name of a person who will be there to receive it, and the building or room if it helps the driver find it. Some carriers can deliver to post office boxes and some cannot; if your address is a PO box and you are unsure, contact us before you order.
4. Tracking your parcel
As soon as your order leaves, we email a tracking link to the address used at checkout. Open it to see each scan as the parcel moves. A few notes on what you will see:
| Status | What it means | What to do |
|---|---|---|
| Label created | The parcel is packed and waiting for its first carrier scan | Give it a day or two to start moving |
| In transit | The parcel is moving between carrier facilities | Nothing; scans can be a few days apart |
| Customs or import processing | Outside the US, the parcel is being cleared | Wait; the local authority sets the pace |
| Out for delivery | A driver has it today | Make sure someone can receive it |
| Delivered | The carrier recorded delivery | If you cannot find it, see section 7 |
| Delivery attempted | No one was available or access failed | Follow the carrier’s notice to rebook |
Tracking sometimes goes quiet for several days, especially on longer international legs. That is usually normal. If it has not updated for a long stretch, email us with your order number and we will look into it.
5. Get the address right the first time
We ship to the address you enter at checkout, exactly as written. Before you pay, check the street number, apartment or unit number, city, postal or ZIP code, and country. A missing apartment number is the single most common reason a parcel gets stuck.
Spotted a mistake? Email us within 24 hours of ordering and we will correct the address before the parcel ships. Once a parcel is with the carrier we cannot always change where it goes, but we will try to help. See Cancel or Change an Order for what can be edited and when.
If a parcel comes back to us because the address was incomplete or the carrier could not deliver it, we will email you to arrange the next step. Contact us and we will help you work out a reship.
6. Orders with more than one item
A full team order or a jersey plus shorts plus socks might not travel in one box. Custom items are printed to order and accessories are packed separately, so you may get two or more parcels with their own tracking numbers. Each one is emailed to you. If one piece arrives and the others have not yet, check your inbox for a second tracking email before you worry.
Reversible kits ship as one item, with your name and number printed on both sides. Socks ship in pairs in your chosen size, Sock S/M or Sock L/XL. Headbands and backpacks are one size.
7. Late, lost or missing parcels
7.1 Running late
If your order is past the 17-business-day mark and tracking is not moving, email us with your order number. We will contact the carrier and keep you updated by email.
7.2 Says delivered, but it is not there
First, check around the property: porch, side door, mailbox, a neighbour, a building office or a parcel locker. Sometimes a carrier scans “delivered” a little before the parcel actually arrives. If it still has not shown up by the next day, email us. We will look at the carrier’s proof of delivery and work through it with you.
7.3 Confirmed lost
If the carrier confirms a parcel is lost, we will reship your items or refund them, your choice. Refund timing is on the Refund Policy.
8. If the box shows up beaten up
Carriers drop things. If the parcel arrives torn, crushed or wet, take a photo of the outside before opening it, then photos of the items inside. Email them to us with your order number. If anything inside is damaged, we will replace it or refund it at no cost to you. You do not need to keep fighting the carrier; we handle that side.
9. Customs, duties and taxes
All orders ship from the USA. For buyers in the United States, there is no import step. For Canada, Australia and New Zealand, the parcel crosses a border and may be checked by customs, which can add time to transit.
Whether import duties or local taxes apply depends on the destination country and its rules on the value of the order. Kitwave does not add sales tax at checkout. If you receive a request for import charges and are unsure about it, contact us and we will help you understand it before you pay anything.
10. Shipping a whole squad
Team orders are where shipping planning matters most. Ten players, ten names, ten numbers, maybe a couple of different sizes in shorts. A few tips from the bench:
- Collect everything first. Get every name, number and size in a list before anyone checks out. One order with all the kits is easier to track than ten separate ones.
- Check spellings against the roster. We print exactly what is typed, up to 12 letters per name. Use the live preview on the product page for each player.
- Ship to one person. Send the order to the coach or team manager, not to the gym front desk where a box can sit unclaimed.
- Expect more than one parcel. Big orders often travel in several boxes. Each tracking number is emailed to you.
- Leave buffer. For a season opener, order at least four weeks out so a slow scan does not cost you the first game in matching kits.
Start with the reversible kits if your league switches home and away colours, or the basketball jerseys for single-side sets.
11. Holidays, weather and busy seasons
Business days skip weekends and public holidays, so a long weekend adds a day or two to both processing and transit. Winter storms, heat waves and peak shopping weeks can slow carriers across all four countries. When we know of a delay that affects many orders, we email the customers involved rather than leaving them guessing. If you are cutting it close to a date that matters, email us before ordering and ask; a straight answer beats a missed deadline.
12. Quick answers
Is shipping really free on a single pair of socks?
Yes. Free shipping has no minimum order and no code. One headband or a full team order, it ships free.
Can I pick up my order in person?
No. Every order ships by carrier to the address entered at checkout.
Can I pay more for faster delivery?
Not at this time. All orders use the same free service with 7–14 business days of transit after 1–3 business days of processing.
Do you ship to countries other than the four listed?
Not yet. We only ship to the United States, Canada, Australia and New Zealand.
My tracking link does not work yet. Is something wrong?
Usually not. Tracking can take a day to show the first scan after the label is created. If it is still blank after a few business days, email us.
Will the parcel show the price or what is inside?
Parcels going to Canada, Australia or New Zealand carry the paperwork customs requires, which normally describes the contents and their value. That is a legal requirement for crossing the border, not something we can leave off.
I moved after ordering. What now?
Email us right away with your order number and new address. Inside 24 hours of ordering we can update it before shipping; after that we will do what we can with the carrier.
13. Shipping questions, answered by email
Email is the only way to reach us, and it is a good one: we reply within 24 hours on business days. Include your order number and, if it is about a delay, what your tracking page currently shows.
Email: support@kitwave.shop
Kitwave, 5317 Panorama Terrace, Panora, IA 50216, US
More help: Order Tracking, Returns & Exchanges, FAQs, Help Center, or go straight back to the shop.