Payment Methods

Last updated: November 9, 2026

1. What this page is for

You built the jersey. Name on back, number picked, size locked in. Now you want to know how the money side works before you hit the button. This page walks through it in plain words: where you see the ways to pay, when the charge happens, what the total is made of, what happens if a payment bounces, and how money comes back to you when a refund is due.

No fine print games. If something here does not answer your question, email us and a real reply comes back from the same inbox that handles every Kitwave order.

2. Where you see the ways to pay

The payment options available for your order are listed on the checkout page, right under your shipping details and order summary. That list is the one that counts. We keep this page neutral on purpose: we do not show logos or name a method here unless it is switched on and working at checkout, because a promise on a help page that the checkout cannot keep helps nobody.

What that means for you:

• Fill your cart, open checkout, and look at the payment section. Whatever is offered there is what you can use.
• If you do not see a method you hoped to use, it is not open on the store right now. Email us and we will tell you straight whether it is coming.
• We do not take payment by email, by message, by phone or in person. There is no phone line and no chat at Kitwave, so nobody can call you to “take your card details”. If someone tries, it is not us.

3. What your total is made of

Before you confirm, checkout shows every line of the total. Here is how each piece is built, so nothing surprises you.

Socks come in Sock S/M and Sock L/XL. The headband and the backpack are one size. Size upcharges apply to apparel only, so court gear prices do not change by size.

4. Currency

All prices on kitwave.shop are in US dollars. If you live in Canada, Australia or New Zealand, or your card or account is set up in another currency, the conversion is done by your bank or payment provider, not by us. They decide the exchange rate and any foreign transaction fee. That is why the amount on your statement can be a little different from the USD total you saw at checkout. If the number looks way off, check with your bank first, then email us with your order number and we will compare it with what we received.

5. When you are charged

The charge happens when you place the order and the payment is approved. Your order does not exist in our system until a payment goes through, so a failed attempt does not create an order and does not start production.

After the order is placed, you have 24 hours to cancel or change it by email. Personalised kits move into production after that window, so the name, number and size you typed are what we print. If you cancel inside the 24 hours, the full amount comes back to the method you paid with. The full rules are on our Cancel or Change an Order page.

Changes that alter the price

Say you ordered an XL shooting shirt and, within the 24 hours, you email to switch it to 3XL. That switch adds the $2 upcharge. Or you go the other way, from 4XL down to XL, and the $4 upcharge drops off. In either case we reply by email and explain how the difference is handled for that order before we touch anything. No silent charges, ever.

6. If a payment does not go through

A declined payment is annoying but usually simple. The common causes:

• The billing address or postal code does not match what your bank has on file.
• The card or account has expired, or the details were typed with a slip.
• Your bank flagged an online or cross-border payment as unusual and blocked it for safety.
• Not enough available balance or credit on the account.

What to do: check every field, try again, or try another option shown at checkout. If it keeps failing, a quick word with your bank usually clears it. Your cart stays put, including the name and number you typed, so you do not need to rebuild the jersey from scratch. Just double-check the personalisation preview before you pay again.

Charged twice?

Sometimes a bank shows a temporary hold from a failed attempt next to the real charge. Holds normally drop off on their own. If you see two completed charges for one order, email us with your order number and both references. If a duplicate reached us, we send it back.

7. Order checks

To protect customers from fraud, we may now and then email you to confirm an order before it moves into production, for example when the shipping and billing details look very different. Reply from the email you used at checkout and we carry on. If we cannot verify a payment, we cancel the order and refund it in full. We will never ask you to send card numbers, security codes or passwords during a check.

8. Orders we cancel and refund

Kitwave prints your own name and number on blank, logo-free kits. We do not print team names, league names, player names, brand names or logos. If an order asks for any of those in the name field, we cancel it and refund the full amount to your original payment method. You are welcome to order again with your own name, a nickname or your crew’s street name, as long as it is not someone else’s mark. Our Intellectual Property Policy explains why.

9. Taxes and import duties

Kitwave does not collect sales tax at checkout, so you will not see a tax line added to your order.

For parcels going to Canada, Australia or New Zealand, import duties or local taxes depend on the destination country and its rules on arrival. We cannot predict them for you, and they are not part of the checkout total. If you want to know before you order, your country’s customs office is the place to ask. If you have a question about a charge that arrived with a delivery, email us and we will help however we can.

10. Refunds back to your payment method

When a refund is due, it goes back to the method you paid with. Returns are open for 60 days from delivery, including personalised items and plain change of mind, and we send a free return label so you do not pay to send it back. Once we receive the return, the refund is issued within 7 days. Your bank or payment provider may take a little extra time to show it.

You can also choose store credit instead of a refund. Store credit never expires, so it can sit in your corner until next season. The money side lives on our Refund Policy; the steps for sending an item back are on Returns and Exchanges.

11. Discount codes and store credit at checkout

If you have a valid discount code, type it into the code field at checkout and the reduction shows before you pay. One code per order unless the code itself says otherwise. Codes cannot be added after an order is placed.

Store credit from a return can be used on your next order. If you are not sure how to apply it, email us before you check out and we will set it up so you do not pay twice.

12. Keep your details locked down

Treat your payment details like your best crossover: nobody else needs to see it up close.

• Kitwave only talks to customers by email from support@kitwave.shop. No phone calls, no texts, no social media messages.
• We will never ask for your full card number, security code, bank login or password in an email.
• Never paste payment details into a support email. Your order number is all we need.
• Checkout runs over an encrypted HTTPS connection. Look for the lock in your browser bar before you pay.
• If you get a message claiming to be Kitwave that asks for payment details, do not reply to it. Forward it to our support address so we can warn other customers.

How we handle the personal details you share at checkout, such as your name, address and email, is set out in our Privacy Policy.

13. Quick scenarios

“I want to pay for my whole crew’s jerseys in one go.”

Add each jersey to the cart with its own name, number and size, then check out once. One payment covers the lot, and shipping is still free. Check every name in the preview, because we print exactly what is typed.

“My friend is paying for my order.”

That is fine. Use your shipping address and their billing details at checkout. Just know the order emails go to the email entered at checkout, so pick the address that should get tracking.

“I paid, but no confirmation email arrived.”

Check spam and promotions folders first. Still nothing after a few hours? Email us from the address you think you used, include your name and the approximate time of the order, and we will look it up.

“The price at checkout is higher than the product page.”

Almost always a size upcharge (2XL and up) or a ticked front number. Scroll your cart and check each line. If it still does not add up, send us a screenshot of the cart and we will sort it out.

14. Questions about a payment

Email support@kitwave.shop with your order number and a short note about what happened. We reply within 24 hours on business days. Not sure where else to look? The FAQs and the Help Center cover the most common questions, and our Terms of Service set out the general rules of buying from Kitwave.

Kitwave, 5317 Panorama Terrace, Panora, IA 50216, US.