Terms of Service
Last updated:
The rules of the court
- These Terms apply to every visit to kitwave.shop and every order you place.
- We print exactly what you type. The live preview on the product page is your proof.
- No team, league, player or brand names or logos. Orders asking for them are cancelled and refunded.
- Free shipping to the US, Canada, Australia and New Zealand; 60-day returns, free return label.
- Iowa law applies. Questions go to [email protected].
These Terms of Service (“Terms”) are an agreement between you and Kitwave, 5317 Panorama Terrace, Panora, IA 50216, US (“Kitwave”, “we”, “us”). They cover your use of kitwave.shop and any purchase you make from it. Please read them before you order. By browsing the site or placing an order, you accept these Terms. If you do not agree, please do not use the site.
Some topics have their own pages, which form part of these Terms: Shipping & Delivery, Returns & Exchanges, Refund Policy, Cancel or Change an Order, Privacy Policy and Intellectual Property Policy.
1. Using kitwave.shop
You must be at least 18, or the age of majority where you live, to place an order. Younger players are welcome to wear our kits; a parent, guardian or coach places the order. You agree to give accurate information at checkout, including a working email address, because that is how we send confirmations, tracking links and answers to your questions.
If you create an account, keep your password private. You are responsible for activity under your account. Tell us by email if you think someone else has used it.
1.1 How we talk to you
We communicate by email only. By ordering, you agree that order confirmations, tracking links, change confirmations and answers to your questions can be sent to the email address you gave. Check your spam folder if a message you expect does not arrive, and keep your email address up to date in your account.
2. What we sell and how it is shown
Kitwave sells custom basketball jerseys and reversible kits printed with your own name and number, plus logo-free jerseys, basketball shorts, shooting shirts, warm-ups and court gear such as socks, headbands and backpacks. Adult apparel comes in sizes S, M, L, XL, 2XL, 3XL, 4XL and 5XL. Socks come in Sock S/M and Sock L/XL. Headbands and backpacks are one size.
We try to show colours and details accurately, but screens differ, so the colour you see may not match the finished item exactly. Product photos and previews show how the design is laid out; small variations in print position from one garment to the next are normal for items printed to order. If you are between sizes, check the measurements on the product page and our Size Guide.
3. Personalisation: what you type is what we print
Custom products let you add a name on the back (up to 12 letters) and a number from 0 to 99. Some products offer an optional front number for $4 extra, charged only when you tick it. Reversible kits carry your name and number on both sides. Please note:
- No proofs. We do not send a mockup before printing. The live preview on the product page is the check. Read it carefully before you buy.
- Exact print. We print the characters exactly as entered, including spelling, spacing and capital letters where the product supports them.
- Your responsibility. You confirm you have the right to use any name you type, and that it is not offensive, hateful or unlawful.
- Prohibited content. We do not print team names, league names, player names, brand names or logos owned by others. Orders that ask for them are cancelled and refunded in full.
We may refuse or cancel any personalisation we consider offensive or infringing, and refund the order.
3.1 Examples of what we will and will not print
| Typed in the name field | Will we print it? | Why |
|---|---|---|
| Your own surname | Yes | Your name, your jersey |
| A nickname such as BUCKETS or GLASS | Yes | Original text that belongs to no one else |
| A team name your rec squad made up | Yes | As long as it is not a name used by a pro, college or school team or a brand |
| A famous player’s surname with his number | No | We do not print player names |
| A pro team or league name | No | We do not print team or league names |
| A sportswear brand name or logo | No | We do not print brand names or logos |
| Slurs, hate speech or explicit content | No | Not allowed under these Terms |
When an order falls into a “No” row, we cancel it, refund it in full and email you. You are welcome to reorder with text that fits the rules.
4. Prices and availability
Prices are shown in US dollars on each product page. Sizes 2XL and 3XL add $2, and 4XL and 5XL add $4, on apparel. Shipping is free on every order to the countries we serve. Kitwave does not collect sales tax at checkout. Import duties or local taxes, if any, depend on the destination country.
We may change prices, products and offers at any time, but a change does not affect an order we have already confirmed. If a price is clearly wrong because of an error, for example a jersey listed at a fraction of its normal price, we may cancel the order and refund you, and we will tell you why.
5. Placing an order
When you check out, you are making an offer to buy. We send an order confirmation email when we receive it. A contract between us forms when we confirm the order and take payment. We may decline or cancel an order, with a full refund, if the item cannot be produced, the payment cannot be verified, the address is outside our shipping countries, or the order breaks these Terms.
6. Payment
The payment options available to you are shown at checkout. Payment is taken when you place the order. Payments are processed by third-party payment providers under their own terms; we do not store full card details. If a payment is reversed or disputed, we may hold or cancel the order while it is resolved. For more, see Payment Methods.
7. Shipping and delivery
Orders ship from the USA to the United States, Canada, Australia and New Zealand. Processing takes 1–3 business days and transit takes 7–14 business days. These are estimates, not guarantees, and carriers and customs can cause delays outside our control. Responsibility for the parcel passes to you on delivery to the address you gave. If a parcel is lost or arrives damaged, contact us and we will help, as described on Shipping & Delivery.
8. Cancellations, returns and refunds
| Topic | Term |
|---|---|
| Cancel or change | Within 24 hours of ordering, by email |
| Return window | 60 days from delivery, including personalised items and change of mind |
| Return postage | Paid by Kitwave with a free return label |
| Refund timing | Within 7 days of receiving your return |
| Store credit | Available on request and never expires |
Full details are on the linked policy pages. Nothing in these Terms takes away any rights you have under the consumer laws of the place you live.
9. Promotions and store credit
Discount codes and promotions, when offered, follow the conditions shown with them. Unless the offer says otherwise, codes cannot be combined, have no cash value, and may end at any time. Store credit is tied to the email address it was issued to, never expires, and cannot be exchanged for cash except where the law requires.
10. Content you send us
If you send us photos, feedback or messages, you confirm you have the right to share them. You allow us to use what you send to handle your request and improve our service. We do not publish your photos or messages without asking you first. Photos sent about a problem are deleted 30 days after delivery, as explained in the Privacy Policy.
11. Our content and your use of it
The text, page layouts, product photos, graphics and original designs on kitwave.shop belong to Kitwave or its licensors. You may view and share links to our pages for personal use. You may not copy, resell or reuse our content for commercial purposes without written permission. If you believe something on our site infringes your rights, see our Intellectual Property Policy and DMCA page.
12. Fair play on the site
You agree not to:
- use the site for anything unlawful or fraudulent, including orders with someone else’s payment details,
- try to break, overload or gain unauthorised access to the site or its systems,
- scrape the site with automated tools or copy product listings in bulk,
- submit personalisation text that is hateful, harassing, obscene or infringing,
- resell our products while presenting them as an official product of any team, league or brand.
We may suspend accounts or refuse orders that break these rules.
13. Limits of our responsibility
We sell our products for normal use as sports and casual apparel and gear. To the extent the law allows, the site and products are provided “as is”, and Kitwave is not liable for indirect or consequential losses, such as a missed game or event because a parcel was late. Our total liability for any order is limited to the amount you paid for it. Nothing in these Terms limits liability that cannot be limited by law, or your statutory consumer rights.
You agree to cover Kitwave’s reasonable losses if you break these Terms, for example by ordering personalisation that infringes someone else’s rights.
14. Governing law and disputes
These Terms are governed by the laws of the State of Iowa, United States, without regard to conflict-of-law rules. If you have a problem, please email us first; most issues are solved quickly that way. If a dispute cannot be resolved informally, it will be handled by the courts with jurisdiction in Iowa, unless the consumer laws of your country give you the right to bring a claim where you live.
If any part of these Terms is found unenforceable, the rest stays in effect. If we do not enforce a term right away, we have not given up the right to enforce it later.
15. Things outside our control
We are not responsible for delays or failures caused by events we cannot reasonably control, such as severe weather, carrier strikes, natural disasters, public health measures, outages of internet or payment services, or customs holds. If one of these affects your order, we will email you and offer a reasonable option, such as waiting, or cancelling with a refund if the order has not shipped.
16. Changes to these Terms
We may update these Terms from time to time. The date at the top shows the current version. The Terms in place when you placed your order apply to that order.
17. Contact us
Email is our only support channel, and we reply within 24 hours on business days.
Email: support@kitwave.shop
Kitwave, 5317 Panorama Terrace, Panora, IA 50216, US
See also: FAQs, Contact Us and the shop.